spotbetPrivacy Policy

This page describes what we collect when you use spotbet and how we keep that data protected. Our policy sets out our practice across account registration, deposits via DANA, e-wallet, mobile banking, local payment, online payment and virtual-account transfers, gameplay, and customer support. We operate in Indonesia under applicable local law and are committed to safeguarding your information throughout your time with us.

We undertake to be clear about what we collect, why we collect it, and who may have access to it. Your rights are outlined in this document alongside our commitments. If you have questions after reading, contact our support team.

What we collect and why

When you register with spotbet, we collect your name, date of birth, email, phone number, and identity document details for account verification. We verify your details against Indonesian identity documents and payment records to confirm eligibility and prevent fraud. This verification happens once during registration and is stored securely on our servers.

During deposits, we record the payment method you choose—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet transfers. We also record the amount, timestamp, and status of each transaction. This data is used to track your account balance, process withdrawals, and comply with payment-processor requirements.

We log your gameplay activity, including the games you play, stakes placed, outcomes, and session duration. This data helps us identify technical issues, prevent fraud, and understand how our platform is used. We also collect your IP address, device type, and browser information for security and troubleshooting.

How we use your data

We use your identity and payment details to operate your account, process deposits and withdrawals, and comply with Indonesian financial regulations. We analyse gameplay patterns to detect irregular activity and protect against account takeover. We may contact you via email or SMS about account issues, payment status, or service updates—never unsolicited marketing.

Your data may be shared with third-party payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and banking partners) to process your deposits and withdrawals. We also share aggregated, non-personal data with our analytics provider to track platform health and user trends.

Data retention and deletion

We keep your account data for as long as your account is active plus seven years after closure, as required by Indonesian financial law. If you request deletion of your account, we retain only the minimum data needed for tax and fraud-prevention purposes. You may request a copy of your personal data at any time by contacting our support team.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences, and detect fraudulent login attempts. These cookies are essential for platform operation. We do not use cookies for behavioural tracking or marketing.

Data security and location

Your data is encrypted in transit and at rest on our servers. Our servers may be located outside Indonesia; data may be processed in other jurisdictions where our processors operate. We implement industry-standard security controls, including firewalls, intrusion detection, and regular penetration testing. Access to personal data is restricted to employees who need it for their role.

Your rights and our commitments

You have the right to access, correct, or request deletion of your personal data. You may also object to specific uses of your data. To exercise these rights, contact us in writing. We will respond within 30 days.

We commit to transparency about how we use your data. We do not sell your personal information to third parties. We do not use your data for any purpose beyond operating spotbet and complying with law. If our practices change, we will update this policy and notify you by email.

If you have concerns about how we handle your data, you may file a complaint with the Indonesian data-protection authority. Our support team can provide contact details.

Contact spotbet

Questions about this policy or your data? Contact our support team via the platform or email our privacy officer. We are available to assist users across Jakarta, Surabaya, Bandung, Medan, and other supported areas throughout Indonesia. Service availability is subject to local law and jurisdiction restrictions.